Customer service
Reduce training time, improve the customer experience
Our AI-powered learning platform accelerates learning through microlearning, enabling faster problem resolution and a better customer experience, without work disruption.
Our customers love B12
Help your team exceed your customers' expectations
Well-trained employees, returning customers
Using a science-based learning approach, our platform prepares every employee to deliver impeccable customer service, boosting customer satisfaction and long-term loyalty.
Train every employee to deliver a remarkable customer experience
B12 helps you train your teams on a large scale, ensuring that every employee adopts best practices for consistent, quality customer interactions.
Less time in training, more time helping customers
Speed up the training of your customer support team with short, effective lessons that reduce training costs and enable agents to help customers more quickly and effectively.
MICROLEARNING
Train more effectively, without interrupting customer service
Our microlearning platform offers short, targeted lessons that fit seamlessly into the working day, enabling your support team to learn faster, retain information better and improve service quality-without taking them away from their customers.
SCENARIO-BASED LEARNING
Practical simulations to manage every customer situation with confidence
B12 delivers scenario-based learning that immerses employees in real-life customer interactions, allowing them to practice problem-solving, hone their communication skills and gain confidence-so they're ready to help customers with ease.
GAMIFICATION
Advance your team with engaging and competitive training
B12 stimulates commitment through challenges, rankings and rewards, encouraging employees to surpass themselves, stay motivated and continuously progress - for better performance and exceptional customer service.
ADAPTIVE LEARNING AND REINFORCEMENT
Customised training programmes to ensure the success of every employee
Adaptive learning creates individualised learning paths, adjusting lessons to the pace and level of each employee - giving them the knowledge, confidence and expertise they need to excel in customer interactions.
LEARNING ANALYTICS
Optimise learning by monitoring progress in real time
B12 analytics provide real-time insights into employee progress, allowing you to track training effectiveness, identify gaps and adapt learning paths-guaranteeing that every team member has the knowledge they need to deliver exceptional customer service.
Our users certainly sound happy
In our opinion, B12 is an extremely powerful learning reinforcement tool, both technologically and neuroscientifically. Used at Sainte-Anne as part of a pilot project, this application has won the hearts of students and teachers alike. Teachers are using the application's data tables to better meet the needs of their students. B12 is poised to become the ultimate data analytics and personalization experience in learning.
Roll out your customer service training in no time
1. Create (or import) your training content in B12
B12 Studio makes it easy to design and edit your content from one place.
3. Measure knowledge gain and adapt training for struggling learners
Measure knowledge retention and skills development in intuitive dashboards, and build additional programs to close learning gaps.
3. Assess and reinforce to maximize knowledge retention
Short, effective activities spaced over time minimize risk.